Iberinbound General conditions

1. Scope

These general conditions apply to all services provided by Iberinbound Travel SLU (CIF B43988492, travel agency licence GCMD-000257, C/ Enric Granados 91, Principal 1ª, 08008 Barcelona, Spain), hereinafter “Iberinbound”, to its trade clients: tour operators, travel agencies, MICE agencies and other travel professionals, hereinafter “the Client”.

Iberinbound works exclusively business-to-business. We do not sell directly to the travelling public. The Client is responsible for its own contract with its travellers and for the information it gives them.

Any specific conditions agreed in writing for a particular programme take priority over these general conditions.

2. Quotations and proposals

• Quotations are valid for 14 days from the date of issue unless stated otherwise.
• A quotation is not a reservation. Services are subject to availability at the time of confirmation.
• Prices are quoted in euros and are net trade prices, unless stated otherwise.
• Unless stated otherwise, prices include VAT under the special scheme for travel agencies (REAV) where it applies.

3. Booking and confirmation

A booking is confirmed when the Client accepts the proposal in writing and Iberinbound sends its written confirmation. The Client must check the confirmation and report any error within 48 hours.

The Client must send the final list of travellers’ names, and any other information needed by suppliers, no later than 21 days before arrival, or earlier if a supplier requires it.

4. Payment

• A deposit of 30% of the total price is due on confirmation.
• The balance is due no later than 30 days before arrival.
• Bookings made less than 30 days before arrival must be paid in full on confirmation.
• Payment is made by bank transfer to the account given on the invoice. Bank charges are paid by the Client.

If a payment is not received on time, Iberinbound may cancel the booking and apply the cancellation charges in section 6.

Some suppliers, such as certain hotels, venues, trains and special events, ask for earlier or non-refundable payments. When this happens, it will be stated in the proposal and those conditions will apply.

5. Changes

The Client may request changes to a confirmed booking in writing. Iberinbound will try to make them, subject to availability, and will inform the Client of any price difference or supplier charges before applying them.

If, for reasons beyond its control, Iberinbound has to change an important element of a programme, it will inform the Client as soon as possible and offer an alternative of similar standard or, if that is not possible, a refund of the price of the services affected.

6. Cancellation by the Client

Cancellations must be made in writing. The following charges apply, calculated on the total price of the services cancelled:

Notice before arrival	Cancellation charge
More than 60 days	10%
60 to 31 days	25%
30 to 15 days	50%
14 to 8 days	75%
7 days or less, or no-show	100%

Where a supplier applies stricter conditions, such as non-refundable rates, flights, trains, event tickets or venue hire, those conditions will be stated in the proposal and will apply instead.

A reduction in the number of travellers is treated as a partial cancellation.

7. Cancellation by Iberinbound

Iberinbound may cancel a booking if the Client does not make the payments due, or if circumstances beyond its control make it impossible to deliver the programme. In the second case, Iberinbound will refund the amounts paid for the services that cannot be delivered, without further compensation.

8. Force majeure

Neither party is liable for failing to perform its obligations because of unavoidable and extraordinary circumstances beyond its control, such as natural disasters, extreme weather, epidemics, war, terrorism, strikes, government decisions or the closure of airports, borders or attractions. In such cases, Iberinbound will do its best to offer alternatives and to recover any amounts it can from suppliers.

9. Liability

Iberinbound selects its suppliers with care and is responsible for the proper organisation of the services it confirms. Hotels, transport, restaurants, guides, venues and other suppliers remain responsible for the services they provide.

Iberinbound is not liable for:

• acts or omissions of the travellers or of the Client
• the loss of or damage to travellers’ luggage or personal belongings
• indirect losses, such as loss of profit or reputation

Iberinbound’s total liability for any claim relating to a booking is limited to the total price paid by the Client for the services affected, except where the law does not allow such a limit.

10. Travel documents and insurance for travellers

The Client must make sure its travellers hold valid passports, visas, health documents and any other documents required for their trip. Iberinbound is not responsible for any consequences of travellers lacking the required documents.

We recommend that the Client or its travellers take out travel insurance covering cancellation, medical assistance and repatriation.

11. Complaints

Any problem during the programme must be reported to Iberinbound immediately, so we can try to solve it on the spot. Formal complaints must be sent in writing to iberinbound@iberinbound.com within 30 days of the end of the services, with any supporting documents. Iberinbound will reply as quickly as possible.

12. Data protection

Each party will process the personal data it receives in accordance with the GDPR and Spanish data protection law. The Client guarantees that it is entitled to share its travellers’ data with Iberinbound for the purpose of delivering the services. More information is available in our Privacy policy.

13. Applicable law and jurisdiction

These general conditions are governed by Spanish law. Any dispute will be submitted to the courts of Barcelona.